REMINDER: Our hotline team is working remotely and focusing their time on helping our patients.  We kindly ask pharmacies, providers, and their staff to use our Pharmacy and Provider Portals. Please note: if you are contacting us about a payment or grant, it is faster to email us at We appreciate your continued patience and look forward to continuing to serve you. Wishing you all safety and good health during this difficult time. The HealthWell Team

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HealthWell at a Glance

Since 2004, HealthWell has awarded over $2.1 billion in copayment assistance and helped more than 615,000 patients afford their medications.

In 2020, HealthWell awarded more than $650 million in grants to close to 170,000 patients.

HealthWell manages a diverse portfolio of Disease Funds, adding new funds whenever possible. View our current fund list here.

HealthWell has longstanding relationships with dozens of leading patient advocacy groups, health care organizations and medical specialty societies.

Patients can apply for a grant online or through HealthWell’s toll free automated phone system, where we assist more than 44,000 callers a month.

HealthWell is governed by an independent Board of Directors that includes professionals in the fields of health care administration, clinical practice and research, direct patient care, patient advocacy and health law.

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America’s Underinsured

Forty-one million people in the United States are considered underinsured, which is defined by the relationship between one’s out-of-pocket health care costs and income level.

Underinsured: An Overview (PDF)


Fast Facts about the Underinsured

  • People are considered underinsured if out-of-pocket health care costs exceed 10 percent of their household income (5 percent when income is less than 200 percent of the federal poverty level), or if the insurance deductible is more than 5 percent of 
 their income.
  • According to the Commonwealth Fund Biennial Survey 2016, 41 million people in the United States are underinsured.
  • Four in 10 adults with health insurance say they have difficulty affording their deductible, and roughly a third have trouble affording their premiums and other health insurance.¹
  • Three in 10 Americans report problems paying medical bills. Of those reporting problems paying medical bills, seven in 10 report cutting back on food, clothing or basic household items.¹
  • Challenges affording care result in some Americans delaying or skipping care due to costs in the past year, including 27 percent who say they have put off or postponed getting health care they needed, 23 percent who say they have skipped a 
recommended medical test or treatment and 21 percent who say they have not filled 
a prescription for a medicine.¹
  • Nearly 24 percent of non-elderly adults report past-due medical debt.²
  • More than one-fourth of all Medicare beneficiaries spend 20 percent or more of their household income on out-of-pocket medical expenses and monthly premiums.³


  1. Data Note: Americans’ Challenges with Health Care Costs, The Henry J. Kaiser Family Foundation, March 2, 2017.
  2. Past-due Medical Debt in America, the Urban Institute, 2017.
  3. Medicare Beneficiaries’ High Out-of-Pocket Costs: Cost Burdens by Income and Health Status, The Commonwealth Fund, May 12, 2017.
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